Bendigo Bank union flags 137 proposed redundancies amid AI-linked restructure
The proposed changes affect consumer lending operations and customer care, but Bendigo has not confirmed AI will replace the roles.
Bendigo and Adelaide Bank is facing 137 proposed redundancies in Consumer Lending Operations and Customer Care, according to a union report on 18 September. The proposal forms part of 299 job changes, with Adelaide expected to be hardest hit.
The restructure follows partnerships with Infosys and agentic-AI company Genpact. The union attributes a strong connection to AI and automation, but the bank has not confirmed that AI will replace the roles and said the plans were unfinished.
That qualification matters. ABC separately reported 300 Commonwealth Bank cuts in February, but did not establish that AI caused them, while WiseTech Global has explicitly described its announced global reductions as an AI transformation. These cases show why proposed and confirmed AI-related losses should not be treated as interchangeable.
For Bendigo, the current figure is a proposed redundancy count—not a confirmed final outcome.
- A union reported 137 proposed redundancies at Bendigo and Adelaide Bank.
- The affected areas are Consumer Lending Operations and Customer Care.
- The proposal sits within 299 job changes, with Adelaide expected to be hardest hit.
- The union links the restructure to AI and automation partnerships, but the bank has not confirmed AI replacement.
- The plans remained unfinished when reported.
For employers: For an Australian employer planning a similar restructure, document which tasks and roles are genuinely no longer required because of the changed operating model; do not treat an AI vendor partnership alone as proof. Consult affected employees before deciding, assess reasonable redeployment and reskilling options, and ensure any final termination meets the genuine-redundancy requirements.
Sources: Bendigo Bank to cut 137 jobs, union says · WiseTech job losses and Commonwealth Bank cuts
General information for employers, not legal advice. Reporting summarised from the linked sources; confirm details with the primary source.